Product return

Every product return need a return authorization # given by Fromagex. Please contact our customer service to get a number. 

Some products have a re-stocking fee. Perishable products and packaging products (paper, casein labels, etc.) that were opened cannot be returned. Please read below about the specific situations for product returns:

 

Shipping error by Fromagex

Shipping charges for shipping errors from Fromagex are under Fromagex responsibility. The client should advise Fromagex of the non-conformity of the shipment received under 24 hours.

 

Order cancellation/mistaken order

Shipping charges for orders errors or cancellation from the client are under his/her responsibility. The client should advise Fromagex of the non-conformity of the shipment received under 24 hours and ask for a return authorization # before shipping.