Every product return need a return authorization # given by Fromagex. Please contact our customer service to get a number.
Some products have a re-stocking fee. Perishable products and packaging products (paper, casein labels, etc.) that were opened cannot be returned. Please read below about the specific situations for product returns:
Shipping error by Fromagex
Shipping charges for shipping errors from Fromagex are under Fromagex responsibility. The client should advise Fromagex of the non-conformity of the shipment received under 24 hours.
Order cancellation/mistaken order
Shipping charges for orders errors or cancellation from the client are under his/her responsibility. The client should advise Fromagex of the non-conformity of the shipment received under 24 hours and ask for a return authorization # before shipping.