Prices are given in different currencies according to the situation (CAN$, US$ or EURO). The client shall pay in the currency of the invoice. Prices shown in price lists catalog and on the website are subject to change without notice. Prices given in quotations are guaranteed for 30 days unless specified.
Shipping and delivery:
Current shipping fees are available online at: https://www.fromagex.com/shipping The responsibility transfer from Fromagex to the buyer of the goods is defined by the incoterm mentioned on the invoice. See complete details online at https://www.fromagex.com/incoterms. In most cases, Fromagex will choose the shipper and book the transport for the client who is responsible to pay for the shipping. Products weights and sizes given are approximate and can vary according to the packaging method. Some products may need a special transport method and or packaging.
Perishable products using refrigirated shipping and using dry ice is done according to the strict methods of their manufacturers. These products shall be verified and put under the right temperature storage without delay upon reception by the client. Failure to do so may result in an alteration or loss of product.
Unloading, setup and connection to services as well as the start-up of equipment are not included in the delivery or in the prices of the equipments.
Payment terms are shown on quotations and invoices. A past due account will be charged at a 1,5% monthly interest rate until full payment of the invoice. The products remain the property of Fromagex until full payment of the invoice.
Fromagex usually require a 100% payment (including shipping charges) before shipping. A credit line given by Fromagex to the client can be revoked at any time by Fromagex.
Custom made products and special order:
Some custom made products and order require a down payment. These orders are processed only when the down payment is received. The estimated delivery delays will then be considered from that day. The estimated delivery delays are not contractual and may vary under certain circumstances.
An order cancellation by the client, for which a down payment was given, leads to the loss of the down payment for the client to Fromagex as compensation. If Fromagex has to cancel the client order, a full refund will be made to the client.
Products compliance and conformity:
Unless specified in the contract, the responsibility of the compliance of the products to the local laws, regulations and codes, etc. is assumed by the client. The client should then mention the needed product specifications to Fromagex in a written and detailed specifications document prior the order. Any modifications made to the products may result in additional costs assumed by the client.
No claim will be accepted for products that have been modified, misused or abused. Fromagex is not responsible for the labour, product loss, production downtime or any monetary loss of any nature. The buyer renounce to any claim regarding this situation.
Performance guarantees given by Fromagex should be part of a separate contract between parties using a specification chart provided by the client. Fromagex cannot be held responsible for the performance of the equipments in relation with the product of the client. We strongly encourage a trial period before the purchase of a product.
Every product return needs a return authorization # given by Fromagex. Please contact our customer service to get a number. Details of our return policy are available online at: https://www.fromagex.com/return-policy
Some products have a re-stocking fee. Perishable products and packaging products (paper, casein labels, etc.) that were opened cannot be returned. Please read below about the specific situations for product returns:
Shipping error by Fromagex
Shipping charges for shipping errors from Fromagex are under Fromagex responsibility. The client should advise Fromagex of the non-conformity of the shipment received under 24 hours.
Order cancellation/mistaken order
Shipping charges for orders errors or cancellation from the client are under his responsibility. The client should advise Fromagex of the non-conformity of the shipment received under 24 hours and ask for return authorization # before shipping.
The products sent by Fromagex are insured by Fromagex when the carrier is booked by Fromagex. In order to register a claim, the client shall notify the damaged shipment on the carrier bill of lading and contact Fromagex upon reception of the package. If the damage to a product is noticed after its reception, the claim should be done through a return authorization # given by our customer service. It is mandatory to provide pictures of the damaged box and products and details when asking for a return #. The claim has to be sent no later than 24 hours after the reception of the products.
When buying from Fromagex, the buyer explicitly accepts the above mentioned conditions. This contract entirely includes the agreement between the parties and invalidates any other previous agreement. Any changes made to the following will be null and void. Unless intervention within a written document signed by representatives authorized by the parties. The buyer’s representative personally guarantees that he or she is duly authorized to bind the buyer to the terms of this contract. The buyer agrees that the seller will remain the sole owner of the goods until total payment. The terms and obligations of the following are an integral part of the contract agreed upon between parties, which are governed by the laws in force in the province of Québec. In case of a dispute, the parties accept to establish domicile in the judiciary district of Rimouski, Québec, Canada.