Shipping

Origin: We ship from Rimouski or Montréal, QC and Peetaluma, CA

Packaging: Packaging is included in our shipping fees.

Insurances: We insure the merchandise until acceptation at the destination point. Please read our Return page for more detail about claims and returns.

Cut off time for same day shipping of an order: We are shipping orders around 15h00 EST Monday to Friday. Orders received before noon usually ships the same day providing that everything is in stock. Please ask our customer service for a special delivery service or any urgent shipment.

Shipping methods: We ship using the main carriers (UPS/FedEx/DHL) with ground service and we select the appropriate one regarding the destination, shorter transit time and lower cost. We also ship using existing clients account with carriers upon request. Additional fees may apply for special transport (bus, airfreight, etc). Please ask our customer service for shipping options. Order processing may take up to 2 working days.

Transit times

  • Quebec-Ontario: 1-3 days
  • Elsewhere in Canada: 4-7 days
  • USA East: 2-3 days
  • USA Central: 3-4 days
  • USA West: 1-3 days

Note: The transit time begins on the first day after which the package leaves our warehouse. Please note delay may vary in remote areas.

Shipping Fees

Shipping charges will be added to the invoice of all orders and will be calculated from the shipping method, weight, dimensions and also the delivery location.

We select the best shipping method to offer our customers a competitive price while making sure of a safe delivery for your products.

In doubt, please contact us for a shipping cost evaluation, we will find the best option for your needs.

Additional charges are added for products requiring special attention like dry ice, or for oversized packages.

Standard parcel (box): 

Shipping cost of a standard box is generally between 20 to 35$

Orders shipped on skids:
Maximum skid dimensions: 40 x 48 x 96’’ and 2 200lbs.
Oversize skids upon quotation.
Shipping costs by skid varies depending on delivery distance from the warehouse where the merchandise ships.
* Additional charge to be expected for a tailgate and an appointment


SURCHARGES:

Exceeding volumetric weight*: 20$/box

  • Rolls of ripening mats
  • Synthetic cheesecloth boxes
  • Ripening racks, bases and boards
  • Other oversized items

Frozen cultures shipped on dry ice: 
Please inquire for the shipping cost.

Handling fees: 15$
Applicable to Mail shipping and Bus delivery shipment.

* Volumetric weight calculation:
Length x Width x Height in centimetres / 6000 = Volumetric Weight in kilograms rounded up to the nearest 0.5kg
Length x Width x Height in inches / 166 = Volumetric Weight in pounds rounded up to the nearest pound